Access Denied
IMPORTANT! If you’re a store owner, please make sure you have Customer accounts enabled in your Store Admin, as you have customer based locks set up with EasyLockdown app. Enable Customer Accounts
Delivery & Returns
SHIPPING & DELIVERY - TURKEY
Turkey orders with standard shipping are delivered by 48hr tracked. Expect delays of up to 7 working days due to irregular conditions.
SHIPPING & DELIVERY - INDONESIA
Indonesia orders with standard shipping are delivered by 48hr tracked. Expect delays of up to 7 working days due to irregular conditions.
SHIPPING & DELIVERY - REST OF WORLD COUNTRIES
Orders may be subject to import duties and taxes, which are the customer’s responsibility to pay.
We have no control over these fees, you may wish to contact your local customs office for current charges before you place your order.
Items from Bali will be shipped via FedEx Express , and items from Turkey will be shipped via UPS Express and both shipping companies will provide an automated tracking email.
TRACKING INFORMATION
We offer complimentary tracking with every order.
A mobile phone number is required in order to receive your delivery.
Tracking information will be sent to you via email within five days of your order being shipped.
OUR RETURNS POLICY
Thank you for shopping with Mina Essence. We take a lot of pride in our pieces and make them for you to wear and love. If you are unhappy with your purchase, we do accept returns provided the following conditions are met.
You have seven days from the date of delivery to contact our team. The product(s) must be shipped back within fourteen days of delivery.
For your return to be accepted, the product(s) must be unworn, unaltered, undamaged, and have original tags attached. The buyer is responsible for return shipping costs. If the product(s) is not returned in its original condition, the buyer is responsible for any loss in value.
REFUNDS
After we have received your returns, you will be notified of this via email.
Once your returns have been processed, a refund will be issued in the same form of payment that you originally used.
We aim to process returns the day we receive them, however during busy periods it may take a couple of days. Please allow up to 14 days for refunds, depending on your provider for the refunded amount to be visible in your account.
Please email to hello@minaessence.com for further inquiries & information.
Capturing your Brand's Essence
Content creation and visual storytelling are not mere luxuries for big brands; they are essential tools for any brand aiming to leave a lasting impact, build trust, and engage its audience.
Contact for more information
Invalid password
Enter